Effectiveness date: October 2022
Refund Policy
The refund request will be evaluated within 72 hours since its receipt. Our Customer Service Department will review the reasons and the particular circumstances of your case to assess the approval or denial of the refund requested. In any case, the customer will be informed of the outcome of his/her request.
The Customer must make the refund request within a maximum period of 3 days of receiving our email confirming successful payment for our professional services. After this period of time, no refunds will be approved, except in particular cases, depending on the circumstances of the Customer.
P.S. If your passport photo does not meet the requirements, you will be contacted. If we cannot contact you within 3 days, the payment will not be refunded.
Remarks:
- In the case that you are requesting a refund for multiple orders of Electronic Travel Documents, each request needs to be filled in individually.
- Customers whose Electronic Travel Document has not been submitted to the Government on the date of the refund request will be considered eligible for a full refund.
- Customers whose Electronic Travel Document application has been approved by the Government will be considered eligible for a refund of our service fee. In the case that an approved application refund request is accepted, the fee charged by the Government for the assessment of the approved application is non-refundable; except in particular cases, depending on the circumstances of the customer.
- Customers whose Electronic Travel Document application has been denied by the Government are considered eligible for a full refund upon request and in accordance with the particular circumstances of his/her case, in accordance with our professional service guarantee.
- The costs of ancillary services will not be reimbursed in any case.
If the Customer Service Department accepts a refund request:
- Total amount of your fees will be refunded to your accounts within 5 – 30 days (depending on card issuers, payment method etc.) due to banking procedures. Your funds will be credited to an account used during an order process in the most timely possible manner.
- A confirmation email will be sent to the customer as soon as the refund has been issued.
- Depending on the customer’s payment entity, the refunded amount can take up to ten (5-30) business days to be received.
If you need any further information about our Refund Policy, you can contact us at [email protected] or +994509999170.